Trafigura Counter Party FAQs

The KYC information in best completed using the following browsers IE 11, Microsoft Edge 17 & 18, Chrome 71 to 74, Firefox 66, Safari 10 to 12 and Screen resolution 1280 X 800.

I would recommend one setting. Pop-up should be allowed in the browser settings.

If you are using Chrome -

1. Click the icon with three horizontal bars in the upper right side of the browser toolbar.
2. Click Settings.
3. Scroll to the Privacy and Security section
4. Click Site Settings. The Site settings window appears.
5. Scroll to the Pop-ups and re-direct section, click it and then ensure the Allow option is checked.

If you are using IE -

1. From the Tools menu (the gear icon on the far right), select Internet options. The Internet Options dialog box opens.
2. Click on the Privacy tab.
3. Under Pop-up Blocker, ensure the Turn on Pop-up Blocker checkbox is unchecked.

If you are using Edge -

1. Click the ... in the upper right corner of your web browser, and then click Settings.
2. Click View advanced settings in the Advanced settings section
3. Click the switch to Off in the Block pop-ups section.

If you are using Firefox -

1. Click the menu button and select Options
2. Select the Privacy & Security panel
3. Uncheck the box next to Block pop-up windows under the Permissions section.

If you are using Safari -

1. Select Preferences... in the menu and click the Security tab.
2. Uncheck Block pop-up windows option.

In order to transfer the KYC request to another individual within your organisation to complete the KYC request, please follow the below steps:

1. Click "Transfer" checkbox
2. Enter new individual's Email address
3. Generate and enter One time password (OTP)
4. Select "Click to agree to the Terms of Use & Privacy Policy" checkbox
5. Click the Submit button

In order to share the KYC request with another individual within your organisation so they can assist with providing the KYC information, please follow the below steps:

1. Click "Share" checkbox
2. Enter concerned Email address.To enter multiple email addresses, use comma
3. Generate and enter One time password (OTP)
4. Select "Click to agree to the Terms of Use & Privacy Policy" checkbox
5. Click the Submit button

One Time Password (OTP) is mandatory for login. Due to security reasons, the One Time Password (OTP) is only sent to the registered email id. Click "To generate OTP click here' link on the KYC login page, you will then receive a One Time Password (OTP) through email. Please note your access to the KYC portal will be blocked if you try to login with incorrect One Time Password (OTP) 5 times. If your access is blocked, please click the link received in Welcome email after 6 hours and then generate OTP. In case of emergency assistance, please contact to your Trafigura point of contact.

As you have already logged in previously using that One Time Password (OTP), it has now expired. Please click the KYC link received via email. Once the login page opens, please click 'To generate OTP click here' link to get a new One Time Password (OTP). Please note your access to the KYC portal will be blocked if you try to login with incorrect One Time Password (OTP) 5 times. If your access is blocked, please click the link received in Welcome email after 6 hours and then generate OTP. In case of emergency assistance, please contact to your Trafigura point of contact.

OTP stands for One Time Password. This password is sent to your registered Email ID/Address. To generate One Time Password (OTP), please open the login page by clicking the link received in KYC request email and then click ' To generate OTP click here' link.

You get a session expired error when you haven't been active on the portal for more than 30 minutes. Please follow the steps below to re-login.

1. Open the email received requesting you to complete your KYC information.
2. Please click on the hyperlink within the email to login to Trafigura's Portal.
3. Please click on "Generate OTP" (OTP stands for One time Password) on the login page
4. The OTP will be sent to your mailbox - please check your spam, if you cannot find the email.
5. Please then use this password (OTP) together with your Email address to Login to Trafigura's portal and provide the required details and documents, as applicable.

The login issue you are experiencing may be caused by one of the following reasons:

• You have already submitted the KYC request
• The maximum limit for invalid One Time Password (OTP) has been exceeded, so you are not authorized to access this link now.

If you continue to face login issues please send an mail to ithelp@trafigura.com

You can use the 'Save Draft' button, it is available in the bottom of the portal after login, once you have clicked the 'Save Draft' button, close the browser.

All mandatory fields appear with an asterix (*) in the portal. If user does not complete any value allocated as a mandatory field then the Portal will not let you submit the case and will highlight which field is required to be completed.

The KYC portal is intuitive therefore if supporting documents have been requested, they are mandatory and should be provided.
If for any reason you do not have a particular document requested please provide a clarification as the reason you cannot provide.

The KYC portal is intuitive therefore if supporting documents have been requested, they are mandatory and should be provided.
Supporting documents if you are completing request on behalf of a Company the documents which may be required are:

• Incorporation document for example a copy of the certificate of incorporation, memorandum and articles of Association
• Corporate document demonstrating ultimate beneficial owners for example a copy of a shareholder registry, statement from company registry, shareholder certificate
• Names of directors: can be confirmed on a Company headed paper signed off by company secretary/registered signatory
• Bank reference letter: a letter from your bank confirming you are a client of theirs

Supporting documents if you are completing request for an individual which maybe required are: Proof of Identification - PAN Card, Driving License, Passport copy Proof of Address: Driving License, electricity bill, passport, rental agreement Bank reference letter: a letter from your bank confirming you are a client of theirs.

A corporate document is a legal document showing who are the owners of the company this document may come from the national registry showing your company's shareholders, other documents which are acceptable include official shareholder register or shareholder certificate.
If your company is owned by another company, you should provide the official shareholder certificate for the holding company as well until we get to the ultimate individual owners.

If you cannot provide a copy of the official shareholding documents then yes, please provide a full structure diagram please make sure this contains the percentage ownership for individual/company and it is independently certified eg by external lawyer, notary, accountant as an accurate representation of the corporate structure.

Please provide a translation of the key information in English, and for example the type of document being provided, the date of the document, date of incorporation, capital of the company, any shareholding and director information

If I cannot help resolve your question, then please send an email to ithelp@trafigura.com. I would request you to mention following details in that email.

1. Your browser version
2. KYC Request ID which you can find on the initial KYC request email.
3. A description of the issue you are facing
4. Include any screen shots to demonstrate the issue you are facing

KYC stands for Know Your Counterparty. It is a process to verify the identity of our customers.

The KYC platform is an online platform which enables a counterparty to provide their due diligence information in order to do business with (Trafigura - insert company if possible)

KYC is a process via which information is ascertained about a counterparty. This process helps us to assess our Compliance risk before commencing business with a counterparty.

You will receive an email confirming whether the information you have provided is sufficient i.e. it has been KYC approved, or rejected with a clarification of any reason for the request being rejected. You may also login using the link received in Welcome email to see the current status of your KYC request.
Please reach out to your Trafigura Contact if you require further information

We endeavour to review and respond to any KYC application within 2 working days.

At Trafigura, we source, store, blend and deliver physical commodities reliably, efficiently and responsibly anywhere in the world. We add value to the global trade in natural resources with exceptional service and performance across the supply chain. We strengthen market links between producers and end-users and supply our customers with the commodities they require when and where they need them.

Please follow the steps below to login and complete KYC request:

1. Open the email received requesting you to complete your KYC information.
2. Please Click on the hyperlink within the email to login to Trafigura's Portal.
3. Please click on ""Generate OTP"" (OTP stands for One time Password) on the login page
4. The OTP will be sent to your mailbox - please check your spam, if you cannot find the email.
5. Please then use this password (OTP) together with your Email address to Login to Trafigura's portal and provide the required details and documents, as applicable.

User receives an email request to provide their KYC information so that they can enter the appropriate details required for KYC and submit it directly to (Trafigura) to approve and then commence business.

Once a KYC request is submitted to Trafigura for KYC review, it cannot be re-submitted. It can only be re-submitted if the request is sent back to the user to submit or amend further details.
If for any reason you need to amend information provided you can liaise with your Trafigura contact to request our KYC team to send you back the record, alternatively you can provide these details to your Trafigura contact via email.

The re-login process is exactly same as login process. Please follow the steps below to login and complete KYC request:

1. Open the email received requesting you to complete your KYC information.
2. Please Click on the hyperlink within the email to login to Trafigura's Portal.
3. Please click on "Generate OTP" (OTP stands for One time Password) on the login page.
4. The OTP will be sent to your mailbox - please check your spam, if you cannot find the email.
5. Please then use this password (OTP) together with your Email address to Login to Trafigura's portal and provide the required details and documents, as applicable.

Terms of Use -
These Terms of Use are issued by Trafigura Limited (company number 02737924) of 14 St. George Street, London W1S 1FE, United Kingdom ("Trafigura"), on behalf of itself and each of its group companies. "Trafigura" and the Trafigura logo are trade marks of Trafigura Limited. Our VAT number is GB606168253. Please click https://www.trafigura.com/legal to see more on the terms of use.

Privacy Policy -
We are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use (https://www.trafigura.com/legal) and any other documents referred to in it, sets out the basis on which any Personal data which Trafigura Limited ('Trafigura', 'we', 'us') collects about you, or that you provide to Trafigura, will be processed by us. Please click https://www.trafigura.com/privacy-notice to see more on privacy notice.

We are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use (https://www.trafigura.com/legal) and any other documents referred to in it, sets out the basis on which any Personal data which Trafigura Limited ("Trafigura", "we", "us") collects about you, or that you provide to Trafigura, will be processed by us. Please click https://www.trafigura.com/privacy-notice to see more on privacy policy.

If you don't find the One Time Password (OTP) in your inbox then please check Junk/Spam folder.
Still not found?
Please click 'To generate OTP click Here' to get a new OTP through email.
If you still cannot ascertain contact ithelp@trafigura.com.

The request has been transferred to you and you are now responsible to fill in the information and submit the request.
If you are not the correct person to complete the KYC information, you may transfer the KYC request to another person. For transferring the request, please click on the link provided on the email you've received, click on Share/Transfer tab and follow the instructions provided.
If you transfer the case, you will no longer be able to submit the record and the person you've assigned this to, will be responsible to submit the case to Trafigura.

Please close the pop up message which has appeared after you searched for the swift and enter the full bank details manually.

Please provide the bank details as requested in the Banking Details tab.
If these are not available, please select 'I do not have company bank details' checkbox under Banking Details tab and provide an explanation in the field next to this checkbox.

Please click on the field that states you do not comply with Trafigura’s third party Anti-money laundering policy and provide an explanation in the field provided why you need to use third party bank details. You may find these fields at the bottom of the Banking Details tab.

You will find the Email ID/address of your Trafigura Contact in the CC of the initial KYC Request email you have received. They are available for any questions which you may have or the Trafigura Contact will pass the question to responsible team?

Ultimate beneficial owners (UBOs) are the individual person(s) who ultimately own a company, this may be through direct ownership of the shares/stock in a company or through holding shares/stocks in holding companies, nominee or trust structures.

A shareholder is a person, company, or institution that owns at least one share of a company’s stock, which is known as equity.

Please click on the link provided on the email you've received, Click on Share/Transfer and follow the instructions provided.
You can share the case with more than one users, however please note only one person can log in at a time.

Please click on the link provided on the email you've received, click on Share/Transfer and follow the instructions provided. If you transfer the case, you will no longer be able to submit the record and the person you've assigned this to, will be responsible to submit the case to Trafigura.

Please ask the person you've reassigned the case to, to click on the link provided on the email he/she has received in order to log in, then Click on Share/Transfer and put your name/details, so that it's reassigned back to you.